Frequently Asked Questions

Here is a selection of some frequently asked questions about The Lodge for your convenience. 

Please contact us if you have any further queries. 

What time is checkout?
Checkout time is at 12 Noon. 
It may be possible to have a later checkout, depending on availability.  Late check-out fees may apply.

What time is check-in?
Check in time is from 3pm.
It may be possible to have an early check in, depending on our availability. Early check-in fees may apply.

What is the hotel’s credit card policy?
We accept all major credit cards.

Are pets permitted? 
Yes! We are a pet friendly hotel.  For more information, please visit our pet page.

Do you have family rooms?
We have family suites which consist of a suite with an adjoining deluxe room. Baby cots are offered complimentary.

Are guests at The Lodge free to access Ashford Castle and its grounds? 
Ashford Castle grounds, gardens and activities are open to all guests of The Lodge. Visiting the Castle and use of its facilities is exclusive to the residents of the Castle only. Dining at the Castle is restricted and subject to availability; reservations must be booked in advance. 

Where is the nearest airport?
Knock airport 62.99 KM; 1 hour 5 minutes
Shannon airport 135 KM; 1 hours 53 minutes

Where is the Lodge at Ashford located?
The Lodge is a chic and elegant sanctuary just outside the charming village of Cong, in the heart of Mayo. Situated in the spectacular 350 acre Ashford Estate, discover a wealth of activities on the doorstep.