Dear valued guest, friend and partner of The Lodge at Ashford Castle,
We are closely monitoring the coronavirus (Covid-19) developments and will continue to prioritise the well-being of our guests and employees. We are aware of the latest travel advice issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).
The Lodge has reopened. We look forward to welcoming you back.
The well-being of our guests and our teams is our primary concern
We are part of a family-run company that’s been in the hospitality business for over 100 years, and knowing when to change our practices to keep pace with the world around us has been vital to our success. The well-being of our guests and team has always been, and always will be, our primary concern.
We have always employed stringent sanitation procedures at The Lodge, and we understand that it’s imperative for us to take extraordinary measures to stay healthy and respond to new requirements and expectations.
We’d like to share with you some of the new steps and procedures we have implemented to give you peace of mind when returning to The Lodge.
Every member of the team has been provided with training on sanitation and physical distancing protocols, with more comprehensive instruction given to guest-facing staff and our housekeeping team.
In light of COVID-19, our long-established stringent cleaning procedures have been enhanced to take into account recommendations from the Health Protection Surveillance Centre (HPSC) and the European Centre for Disease Prevention and Control (ECDC), covering everything from hand washing hygiene and cleaning product accreditations to the cleaning protocols adopted in every area of the hotel.
Public areas of the hotel will be reconfigured and adjusted to allow for physical distancing wherever possible and all guests will be advised to practise physical distancing.
We are extremely proud of the relationships we hold dear with each of our guests and our travel industry partners around the world, and we are sincerely looking forward to warmly welcoming you back and seeing The Lodge, once again restored to its former glory!
On behalf of The Lodge team and the wider Red Carnation Family, we wish you and your loved ones the best of health.
If you have any questions or would like assistance with a future reservation, please do email me personally on email@example.com or call the hotel on +353 94 954 5400