More from our Guests...
On behalf of my husband and myself I would like to thank you and the staff at Ashford Lodge for giving us such a warm welcome. It was a memorable anniversary for us and we thank you for the little thoughtful things like....the little cake with Happy Anniversary written on it when we arrived in our room on check in day. Our room was so tastefully decorated with lovely bright colours. The food during our stay was outstanding and on the night of our Anniversary we enjoyed a delicious meal in your lovely resturant, with a window table looking out on the River Corrib.
We look forward to a return visit in the future and once again many thanks to all the staff that made our stay so wonderful.
Aidan and Margaret Ryan April 2018
Thank you, thank you, thank you!!!
Firstly ,I would like to thank you so much for the effort and fuss ye made over my partners birthday. The cake in the room and card signed by ye all was just so special. It's on our mantlepiece on full show!!(he feels like a VIP!). As for the upgrade it was such a surprise(we stayed in one of the quay suites out of this world so beautiful and comfortable interior was so gorgeous), each and everyone of ye made our stay so amazing. We cannot wait to return and have been reccomending it to all our family & friends since we returned home. Its hard to get back to reality after such a fantastic weekend!!!
We are no doubt returning before the year is out.
Thanks for making Damiens birthday so memorable. It meant so much.
Maeve Concannon, April 2018
50th Anniversary Celebration
I have just returned from a wonderful stay at The Lodge where my parents were celebrating their 50th anniversary and wanted to pass on some feedback.
The service we received from every member of staff, from initially contacting the Reservations Team through to check-out yesterday, really made this a very special and memorable celebration for my parents. I would like to particularly mention 2 members of staff who really went above and beyond our expectations.
Kalina in the Quay Bar and Brasserie really looked after us so well, even taking the time to very kindly relocate my parents to a seat by the fire when she could see that my Mum was a bit chilly. Every time we came into the Quay Bar over the weekend, we were greeted by Kalina with a wonderful welcome and she seemed genuinely interested in what we had done on the Estate during our day.
Angela in Wilde's at The Lodge quite simply made our 2 dinners there a wonderfully memorable experience and the highlight of the weekend without a doubt. Whilst being incredibly professional throughout, Angela was also so friendly and we are still laughing today about the story Angela told us about her 20 minute drive home to Claremorris! Whilst dining on Friday evening we mentioned to Angela that it was my parents 50th anniversary on Saturday. On arrival at our table on Saturday we found an anniversary card that had been signed by the restaurant staff. This amazing gesture completely blew my parents away and made the evening truly memorable.
Thanks again to all of the staff at The Lodge, who made my parents 50th anniversary celebration a wonderful and memorable event.
Matt, March 2018
Food was fantastic
From the moment we walked in the door of the hotel to when we last stepped out to go home the customer service was exceptional. We were greeted with a very warm welcome and escorted to a lovely room. Not only were we upgraded but two beautiful desserts and a card signed by all staff for our wedding anniversary were awaiting us.
Every staff member we encountered, whether it was just walking by or that served us directly were so friendly, helpful and generally just made us feel that they were eager to provide a top quality service. They all seemed to have pride in their work.
The food was fantastic and all the little details, for example fresh smoothies and a meat carving station at breakfast were very much noticed. Having the captain of Corrib Cruises come to every table to inform us of the 11am cruise was also a lovely touch.
We have stayed in many beautiful looking hotels in Ireland such as yours but I have to say, and it is quite sad to say that, we have not come across such memorable customer service like what we encountered in The Lodge at Ashford Castle. This quality of customer service seems to be hard to come by in Ireland.
You are a gem! Thank you very much. The very best regards, thanks and wishes to management and all your staff.
Matt, March 2018